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READ OUR CASIMBA CASINO REVIEW HERE. You can also claim spins on NetEnt games. Alternatively, you can launch the Casimba live chat service which simply requires you to send a message to start the service.
We tried it and these are our thoughts:. We spoke to the first agent as an unregistered user and during this chat, the agent confused us.
Despite being friendly, they informed us there was no payout limit on the bonus spins although the Terms and Conditions state there is, they refused to discuss the wagering requirements and provided us with incorrect information.
Finally, they encouraged us to read an entire section of the Terms and Conditions instead of answering our question. The second agent asked us to verify our details when we launched the service as a registered user.
They repeatedly suggested that we read up on the Terms and Conditions and they refused to discuss the wagering requirements until we asked directly.
The third and final customer agent was an improvement over the previous two, but by no means excellent. They told us we could opt-out of bonuses but failed to explain how.
How to Improve : Since the Live Chat service is easily available to anyone, we can only suggest providing staff with an overview of the Terms and Conditions.
This could stop customer service agents from copying and pasting responses, providing us with the wrong information and encouraging us to read the Terms and Conditions.
We also suggest more transparency when it comes to discussing wagering requirements and the bonuses as the agents seemed to want to avoid the discussion.
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Possessing licenses from the UK Gambling Commission and the Malta Gaming Authority, Fun Casino offers over different games including slots, live casino and traditional tables games such as blackjack, baccarat and roulette.
READ OUR FUN CASINO REVIEW HERE. Finally, you can launch the Fun Casino live chat but you must verify your account when doing so.
We tried their live chat service and this is what we experienced. The first agent was completely unfriendly and uninterested in us as customers.
Instead, they suggested we read through the Terms and Conditions and we found them to be the slowest to reply during the conversation.
The second agent was friendly but relied heavily on copying and pasting the Terms and Conditions. The agent copied large chunks of text, told us to read the rules before asking more questions, and they even attempted to end the chat early.
The button to launch the service can be found at the bottom of the screen and is open to anyone as long as you provide a name, email and a question first.
How to Improve : The Live Chat service is easy to find and use. However, the customer service agents should brush up on their skills.
Also, refusing to answer a question until the customer has read rules is rude and unhelpful. Licensed by the UK Gambling Commission, the Malta Gaming Authority and Curacao Gaming, The Grand Ivy Casino features a wide variety of different games including blackjack, baccarat, slots and live casino games.
It also offers a generous welcome bonus as well as some great extras. READ OUR GRAND IVY CASINO REVIEW HERE. You can contact the team by emailing them on support grandivy.
The first agent took a very long time to mention wagering requirements. In fact, it felt like they were attempting to avoid discussing them.
However, when we asked about them directly, the agent finally explained what they were and how it was all calculated.
The second agent also provided accurate information. This agent was slow to respond throughout the conversation and suggested we read through the Terms and Conditions to answer our questions.
Towards the end of the chat, the agent checked our account and revealed that we were already opted out of the available bonuses.
In addition, they explained how we could opt back in to the bonuses which was helpful. The customer support agents can definitely use some improvement when it comes to interacting with customers.
How to Improve : The Live Chat can be improved if the agents are a little faster to reply and actually provide customers with the information they need.
More transparency would also be great as it felt like both agents were avoiding a discussion on wagering requirements. However, they were helpful.
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READ OUR RIZK CASINO REVIEW HERE. Rizk Casino only offers players two methods to contact them; email and live chat.
You can email the Rizk support team on customercare rizk. Doing so will trigger a pop-up window which asks you to enter your full name, email, date of birth and address.
The first agent was extremely helpful but asked us to verify our details when we launched the live chat service. The agent was extremely friendly but we felt they tried to end the chat as soon as they had answered our question.
They did suggest we read through the Terms and Conditions early on and claimed we could withdraw our winnings whenever we wanted which was wrong.
When we asked about wagering requirements, the agent apologised for not informing us about them earlier on before explaining how they work.
The second agent immediately asked us for our personal details. They explained the wagering requirements and how they work.
When we expressed concern over losing money with a bonus, the agent suggested we play without one and even offered to cancel the bonus for us.
The Live Chat service can be launched by both registered and unregistered players though players are required to provide a name, contact email and a reason for contact.
How to Improve : While the customer service was already helpful and provided us with the information we wanted, it could be improved by not copying and pasting responses.
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You can email them through a form on the website or call them on Alternatively, you can launch the Mr Play live chat service.
But the question we want the answer to is whether they really C. Find out here:. The first agent we spoke to was incredibly helpful as they explained how the various bonuses work.
However, they only spoke about wagering requirements when we brought it up in conversation and when we asked them additional questions about the wagering requirements, they suggested we take a look at the Terms and Conditions before explaining anything.
When we expressed concern over the wagering requirements and about losing our money, the agent informed us that other players frequently meet the requirements.
We ended the conversation shortly after. The second agent was also friendly and provided the information we asked for.
They constantly copied and pasted text from the Terms and Conditions before becoming more helpful later on. From there, the agent explained how the requirements work and emphasised with us when we expressed concern over losing money.
This is done by simply clicking the headphone symbol in the top right-hand side of the screen. It will launch a pop-up window that asks players to select one of 10 subjects.